Shopping & Product FAQs

Shopping at OOAKGEMS

Will my stone look exactly like the photo?

Natural stone colors, veins and markings may differ from piece to piece. Product photos are intended to show the style and appearance; please check each listing for the size and options offered.

Where can I see the dimensions?

Look under Product details on the item page. Sizes are approximate unless otherwise specified.

How much is shipping?

Shipping options and any applicable costs are shown during checkout based on your destination and order. See our shipping policy for additional information.

Can I return an item?

For eligible orders, review the refund policy for the current terms and instructions. Please contact us before sending an item back.

How do I ask a question about my order?

Contact ooakgemsshop@gmail.com and include your order number when available.

Are crystals a medical treatment?

Our gemstones and stone-inspired products are sold for decorative, collecting, or gifting purposes. They are not offered as treatments for medical conditions.